Have questions? We’re here to help.
Frequently Asked Questions
Shipping & Delivery
We currently deliver to addresses across Australia.
Our standard delivery time is 3–7 business days.
Orders placed before 12:00 PM are dispatched the same business day.
Orders placed after 12:00 PM are dispatched the next business day.
Once your order has been shipped, you’ll receive a tracking email so you can follow your delivery.
Yes. As soon as your order is shipped, you’ll receive a tracking number so you can follow your delivery.
No. There are no additional customs or import fees for deliveries within Australia.
Payments & Checkout
We accept secure payments via:
- Visa
- Mastercard
- American Express
- Maestro
- Apple pay
- Google pay
- Shop
- Paypal
- Afterpay
- Klarna
Available payment options may vary slightly at checkout.
Yes. All payments are processed through secure, encrypted payment gateways.
We do not store your payment details.
Returns & Refunds
If your order arrives damaged, incorrect or is lost during delivery, we’ll offer a free replacement or a full refund.
Please contact us with a photo or video so we can assist you quickly.
Yes. You can request a return within 30 days of delivery.
Items must be unused and in their original packaging.
Return shipping costs may apply for change-of-mind returns.
Simply email us at support@maravelleco.com with:
- your order number
- the reason for your return
- photos (if applicable)
We’ll reply with clear next steps.
Need More Help?
If your question isn’t listed here, feel free to contact our support team.
We usually respond within 1–2 business days.
Email: support@maravelleco.com