Returns & Refund Policy

At Maravelle Sydney Co, we want you to feel confident and supported when shopping with us. Please read our return and refund policy below.

1. Return Policy

1.1 Damaged, Incorrect or Lost Items

If your order arrives damaged, incorrect or is lost during delivery, we offer a free replacement or full refund.
Please send us a photo or video as proof so we can resolve the issue quickly.

1.2 Change of Mind Returns

If you are not satisfied with your product, you may return it for a partial refund.
All returns must be initiated within 30 days of delivery.
Returned items must be unused and in their original packaging.

1.3 Return Shipping Costs

Return shipping costs and any customs/import fees for returned items are the responsibility of the customer unless the issue is due to an error on our part.

1.4 Customs Charges on Returns

All return parcels must be shipped using a method that does not impose customs or import duties on us.
If a parcel is sent using a method that results in such fees, we may be unable to process the return.

2. Return Process

2.1 How to Start a Return

To initiate a return, please contact us via our contact form or email us at support@maravelleco.com.
Include your order number, reason for return and any relevant photos.

2.2 Return Approval

Once your request has been reviewed, we will confirm your return and send simple return instructions.

2.3 Return Window

All returned items must be received within 30 days of return approval.
After receiving and inspecting the returned product, we will process your refund.

2.4 Refund Timeframe

Refunds are handled within 7 business days after the returned item has been received and approved.

3. Refunds

3.1 Payment Method

Refunds are issued to the original payment method (e.g. PayPal, credit card or debit card).

3.2 Refund Amount

You will receive a full refund for returned items (excluding delivery costs, if applicable).

3.3 Refund for Damaged, Incorrect or Lost Items

If your product is damaged, incorrect or lost in transit, you will receive a full refund, and a return is not required.

4. Delivery Time

Our delivery time within Australia is 3–7 business days.
If any delays occur, we will notify you via email.
Once your order has been dispatched, you will receive a tracking code to follow your delivery.

5. Free Returns for Damaged Products

If your item arrives damaged or you receive the wrong product, we will provide free return shipping and a free replacement.

6. Contact Us

If you have any questions about returns, refunds or your order, you can reach us at:

Email: support@maravelleco.com

We usually respond within 1–2 business days.