Shipping Policy

At Maravelle Sydney Co, we make sure your order is delivered to you quickly and safely. Please read our delivery and shipping policy below.

1. Orders

1.1 Placing an Order

By placing an order on our website, you agree to our Terms of Sale.

1.2 Order Confirmation

After placing your order, you will receive an order confirmation by email.
Please ensure all information is correct and contact us if anything needs to be updated.

1.3 Order Rejection

We reserve the right to reject or cancel orders in the event of technical issues, pricing errors, or other unforeseen circumstances.

2. Delivery

2.1 Reliable Delivery Partners

All deliveries are handled directly by our store. We take full responsibility for ensuring your order reaches you safely.

2.2 Delivery Time

Our standard delivery time within Australia is 3–7 business days.
Once your order has been dispatched, you will receive a tracking number so you can follow your delivery.

2.3 Same-Day Dispatch

Orders placed before 12:00 PM (AEST) are dispatched the same day.
Orders placed after 12:00 PM are dispatched the next business day.
A tracking link will be emailed to you once your order has been shipped.

2.4 Delays

We aim to deliver within the stated time frame.
If unexpected delays occur, we will notify you as soon as possible.

3. Delivery Costs

3.1 Free Delivery

We offer free delivery on all orders within Australia.

4. Receiving Your Product

4.1 Responsibility on Delivery

Please check your product upon delivery for any faults or damage.
If your item arrives damaged, please contact us within 30 days of delivery.
We will resolve the issue by sending a replacement or issuing a refund.

5. Returns & Refunds

5.1 Damaged or Incorrect Items

If your product arrives damaged, incorrect, or is lost during delivery, we offer a free replacement or full refund.
Simply provide a photo or video as proof.

5.2 Return Process

You may return an item within 30 days of receiving it.
Returned items must be unused and in their original packaging.

5.3 Return Shipping & Customs Fees

Return parcels must be sent using a method that does not impose customs or import charges on us.
If a parcel is returned using a method that results in additional fees, we may be unable to process the return.

5.4 Refunds

Once we have received and approved the returned item, we will issue a full refund to your original payment method.

6. Contact Us

Have questions about your delivery or need an update on your order?
You can reach us at:
support@maravelleco.com

We usually respond within 1–2 business days.